It was wonderful to know that a professional was helping us and that we had someone who could intervene for us, get answers to questions,alert us instantly to changes in itinerary, etc. Can say enough about the service. I HIGHLY recommend Pixie to friends. We've used their services twice and have numerous friends and family members use it as well. I always carry one on Leslie Harris' business cards in my wallet. Thanks again for all of your help and assistance.